Refund policy
At Kenza Naturals, we strive to provide high-quality natural products and a satisfactory shopping experience.
Due to the nature of our products and hygiene considerations, please read our return policy carefully before placing an order.
Returns
We accept returns or replacements only in the following situations:
- You received a damaged product.
- You received an incorrect product.
- Your order has missing items.
To request a return or replacement, please contact us within 48 hours of receiving your order.
You may be required to provide clear photos or videos of the product and packaging to help us assess the issue.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used products
- Products with damaged or removed original packaging
- Products that have been used after delivery
- Products damaged due to improper handling by the customer
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us immediately.
After reviewing your request, we may offer one of the following:
- Replacement of the product
- Replacement of the missing/incorrect item
- Refund, where applicable
Refunds
If a refund is approved, it will be processed to the original payment method within a reasonable processing period.
Please note that banking and payment gateway processing times may vary.
Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation may not be possible.
Contact Us
For any return or refund-related questions, contact us:
Kenza Naturals
Phone: +91 8301889682
Email: care@kenzanaturals.com