Shipping policy
Thank you for shopping with Kenza Naturals.
We aim to process and deliver your orders as quickly and safely as possible.
Order Processing
Orders are generally processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Delivery Time
Delivery timelines may vary depending on your location and courier availability.
Estimated delivery timelines within India are generally:
3–7 business days
Please note that delivery timelines are estimates and may occasionally be affected by:
- Weather conditions
- Courier delays
- Public holidays
- Remote delivery locations
- Other unforeseen circumstances
Shipping Charges
Free delivery on every order, to every pin code in India.
We do not charge any shipping or delivery fee. This applies to all pack sizes, all order values and all delivery locations across India — there is no minimum order value to qualify.
The price shown on the product page is the final price you pay at checkout. No shipping charges, no handling fees, no hidden costs.
Order Tracking
Once your order is shipped, tracking details may be provided through SMS, email, or other available communication methods.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
Kenza Naturals will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Damaged Packages
If your package appears visibly damaged upon delivery, we recommend taking photos or videos and contacting us as soon as possible.
Contact Us
For shipping-related questions, contact:
Kenza Naturals
Phone: +91 8301889682
Email: care@kenzanaturals.com