Shipping policy

Thank you for shopping with Kenza Naturals.

We aim to process and deliver your orders as quickly and safely as possible.

Order Processing

Orders are generally processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Delivery timelines may vary depending on your location and courier availability.

Estimated delivery timelines within India are generally:

3–7 business days

Please note that delivery timelines are estimates and may occasionally be affected by:

• Weather conditions
• Courier delays
• Public holidays
• Remote delivery locations
• Other unforeseen circumstances

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before completing your order.

We may offer free shipping promotions on selected products or orders from time to time.

Order Tracking

Once your order is shipped, tracking details may be provided through SMS, email, or other available communication methods.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

Kenza Naturals will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Damaged Packages

If your package appears visibly damaged upon delivery, we recommend taking photos or videos and contacting us as soon as possible.

Contact Us

For shipping-related questions, contact:

Kenza Naturals
Phone:  +91 8301889682
Email:  care@kenzanaturals.com